Privacy Policy

Who we are

Calder Insights is a trading name of Calder Insights Limited, registered in England and Wales: 13447722

We take the privacy and confidentiality of our clients, potential clients, ex-clients and their affiliates (e.g. their clients) very seriously and we are committed to protecting it.

This Privacy Policy explains the type of information we collect, why we collect it, how we use it, who we might share it with and how to correct or modify it.

How we may use your personal information

We may use your personal information to:

1. Contact you to discuss your enquiry using the contact details provided by you in our website contact form, or by email;
2. perform a contract, such as engaging with an individual or company to provide professional expert services;
3. comply with legal and regulatory obligations;
4. enable legitimate business purposes; or
5. contact you to tell you about updates, products or services that may be of interest to you, provided by us, if you have provided your consent (where necessary) for such use, or the organisation that you work for has obtained your consent (where necessary).

How we collect your personal information

We collect and process your/your client(s) personal information in order to facilitate the provision of the professional service(s) for which you have instructed, or may instruct, us.  The personal information you supply to us in connection with your instructions may include: your/your client(s) name(s), address(s), contact details, date(s) of birth, details of the circumstances of the instructions and any damage, injury or loss suffered by you/your client(s).

Most of this information will have been provided by you, however there may be instances where it comes from other sources or third parties.

Your personal data will be held in electronic and/or manual format.

Why we collect your personal information

We will use your/your client(s) personal information for the following purposes:

1. the provision of expert witness services;
2. the administration and management of your case internally, including conflict checking and billing;
3. the legitimate business purposes associated with the operating of a professional services company, such as client satisfaction surveys; and/or
4. to comply with any laws or regulations.

Sharing your personal information outside of Calder Insights

We may need to communicate your/your client(s) personal information to other individuals or organisations to facilitate the provision of expert witness services; if this is the case we will notify you in writing.

If after providing us with your/ your client(s) personal information it becomes apparent we are unable to offer our service to you, we may, with your consent, pass your details to another company who may be able to assist you.

Accessing and updating your personal information

You have a number of legal rights over the personal information held by us. These include the right:

1. to access your personal information held in our records, whether electronically or manually;
2. to correct or update any personal information that you think is incorrect;
3. to object to further processing, including stop receiving marketing material from us which you previously signed up for, by updating your marketing preferences;
4. to ask us to delete your personal information. We will only be able to accommodate this request where it is no longer necessary for the purpose(s) for which it was provided or where we no longer have a lawful basis to process your personal information;
5. to receive the personal information we hold about you in a portable format, however this need only be provided in limited circumstances where the processing has been done by automated means; and
6. to ask us to stop processing your personal information in certain circumstances. Asking us to stop doing this may mean we are no longer able to provide you with expert witness services and impact agreed terms & conditions.

You should contact us should you wish to have access to this information or to update or complete any of our records pertaining to your personal information. Requests can be made to our Data Protection Officer:

Calder Insights Limited

Changes to our privacy policy

Calder Insights Limited reserves the right to change this privacy policy as we deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of privacy on your first use of the Website following the alterations. Please check back frequently to see any updates or changes to our privacy policy.

Further Information

For more information about this policy, or if you would like to make a complaint in relation to the way we process your personal information, please contact dpo@calderinsights.com. We will endeavour to resolve any complaints, however if we are unable to do so to your satisfaction, you can contact the Information Commissioner’s Office (ICO), the website is www.ico.org.uk or their telephone helpline 0303 123 1113.